Privacy Policy

At Elevate Therapy Services, we are committed to protecting your privacy and handling your personal data responsibly, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Who We Are

Elevate Therapy Services
Cranmore One, Lisburn Road, South Belfast
Email: info@clairegrahamhypnotherapy.com

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2. What Data We Collect

We collect and process the following personal data:

• Contact Information: Name, email address, phone number.

• Health Information: Relevant details you provide to support therapeutic treatment.

• Website Data: IP address, browser type, pages visited (via cookies).

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3. Why We Collect Your Data

We collect your personal data to:

• Schedule and manage therapy sessions.

• Communicate with you about appointments, services, or relevant updates.

• Fulfil legal obligations as a healthcare professional.

• Improve our website and services.

 

4. Lawful Basis for Processing

Under UK GDPR, we process your data on the basis of:

• Contract: To deliver requested services.

• Consent: For marketing communications (only where you have opted in).

• Legal Obligations: For maintaining client records under healthcare regulations.

• Legitimate Interests: To improve services and ensure site functionality.

 

5. Confidentiality & Health Information

Health-related data is treated as special category data under UK GDPR. It is processed only:

• With your explicit consent.

• To provide health-related services.

• To comply with professional and legal standards of confidentiality.

 

6. Sharing Your Data

We do not sell or share your personal information with third parties, except:

• When legally required (e.g., safeguarding concerns).

• With your explicit consent.

 

7. Data Retention

Client records are stored securely and retained for a minimum of 7 years after your final session, as required by professional guidelines.

 

8. Your Rights Under UK GDPR

You have the right to:

• Request access to your personal data.

• Request correction of inaccurate data.

• Request deletion of data, where applicable.

• Withdraw consent at any time.

• Lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise your rights, contact us at:
info@clairegrahamhypnotherapy.com

 

9. Security Measures

We use secure systems to protect your data from unauthorised access, loss, or misuse.

 

10. Cookies

Our website uses cookies to enhance functionality and monitor site traffic. You can adjust your browser settings to refuse cookies.

 

11. Updates to This Policy

This policy will be reviewed regularly. Updates will be posted on our website.

Contact Us
For any questions regarding this policy or your personal data, please email:elevatetherapyni@gmail.com

Phone: +44 7746 307292